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Tier 1 Support Association39 views

looking for an energetic and goal-oriented Tier 1 Support Associate to join
our Operations group. Our Operations team is the hub at the center of many departmental spokes – we
help hold the wheel together and move it forward. This role is focused on providing phone support for our
clients, answering any general inquiries, addressing problems and/or concerns. A typical day for a
Support Associate consists of making and answering inbound and outbound calls, emails and online
requests for information, as well as maintaining a rapport with our client base.

  • The Tier 1 Support Associate is an entry-level opportunity
  • Use Salesforce Jira & Confluence customer relationship management software to facilitate the process of responding to customer calls and addressing customer concerns
  • Resolve client inquiries/complaints with limited escalation to team leaders
  • Document client discussions clearly and concisely

Qualifications

  • Experience working in a Startup preferred
  • Tech Support experience strongly preferred
  • Undergraduate degree in any field preferred but not required
  • Experience on a customer service team, including a strong working knowledge of service processes, policies, techniques and applicable regulations required
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced environment with strong organizational and multi-tasking skills
  • Polite, confident, tactful, patient, and diplomatic while dealing with complex problems
  • Computer proficiency in Microsoft Office
  • Experience using Salesforce Jira & Confluence is a plus, but not required

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